Our commitment to transparency and your rights
Effective Date: June 9, 2025
Updated: June 9, 2025
Please read these Terms of Use ("Terms") carefully before using www.careway.health (the "Site") or any related software, applications, services and/ or products provided in connection with the Site (the "Service"), including without limitation your use of the Platform to obtain services as a "Client" and / or your use of the Platform to perform services as an "Advocate". By using and participating in the Site, you signify that you have read these terms and agree to be bound by and comply with them. If you do not agree to be bound by these terms, please promptly exit all sites. Careway Health, Inc. in association with Careway Health Medical PA and Careway Health Medical West PC ("Careway Health", "us," "we," "our," or the "Company") reserves the right to modify these terms at any time and will publish notice of any such modifications online at this site or elsewhere online. By continuing to access a site after notice of such modifications has been published, you signify your agreement to be bound by them. You agree that by using the service you represent that you are at least 18 years old and that you are legally able to enter into this agreement.
Careway Health respects your privacy and permits you to control the treatment of your personal information. A complete statement of Careway Health's current privacy policy can be found on our website at www.careway.health/privacy. Careway Health's privacy policy is expressly incorporated into this Agreement by this reference.
When you are required to open an account to use or access the Site or Service, you must complete the registration process by providing complete and accurate information requested on the registration form. You will also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You may not use the account, username, or password of someone else at any time. You agree to notify Careway Health immediately on any unauthorized use of your account, user name, or password. Careway Health shall not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge. You may be held liable for any losses incurred by Careway Health, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else's use of your account or password.
By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content ("User Content") to the Site or Service, you are granting Careway Health, its affiliates, officers, directors, employees, consultants, agents, and representatives a license to use User Content in connection with the operation of the Internet business of Careway Health. This includes without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You will not be compensated for any User Content. You agree that Careway Health may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the Site or Service, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.
Careway Health may make certain software available to you from the Site. If you download software from the Site, the software, including all files and images contained in or generated by the software, and accompanying data (collectively, "Software") are deemed to be licensed to you by Careway Health , for your personal, noncommercial, home use only. Careway Health does not transfer either the title or the intellectual property rights to the Software, and Careway Health retains full and complete title to the Software as well as all intellectual property rights therein. You may not sell, redistribute, or reproduce the Software, nor may you decompile, reverse-engineer, disassemble, or otherwise convert the Software to a human-perceivable form.
The Platform offers a venue where Users connect for the performance of services (each, a "Engagement"). By using the Platform, you understand and agree that no joint venture, partnership, employment, franchise or agency relationship exists between you and Careway Health or Careway Health and any other User. Further, any information, materials and/or Content available on or through the Platform, whether by Careway Health, Users or third parties, is for informational purposes only and does not constitute medical or professional advice, nor is it intended to constitute medical or professional advice, and is in no way intended to create a provider-patient relationship as defined by state or federal law.
Careway Health makes no representation and assumes no responsibility for the accuracy of information or content contained on or available through the Platform, and such information and content is subject to change without notice. If you have specific concerns or a situation arises requiring medical or professional advice, you should consult with an appropriately trained and qualified professional. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THE PLATFORM. Careway Health does not endorse or make any representation about the efficacy, appropriateness or suitability of any specific tests, practices, products, procedures, treatments, opinions, health care providers or other information that may be contained on or available through the Platform. Your interactions with a Careway Health physician is not intended to replace your relationship with your regular health care practitioners or primary care physician. CAREWAY HEALTH IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER THIRD-PARTY INFORMATION, SERVICE OR PRODUCTS THAT YOU OBTAIN THROUGH THE PLATFORM. CAREWAY HEALTH HEREBY EXPRESSLY DISCLAIMS, AND YOU HEREBY EXPRESSLY RELEASE CAREWAY HEALTH FROM, ANY AND ALL DISPUTES ARISING FROM AND/OR IN ANY WAY RELATED TO THE INFORMATION, MATERIALS AND/OR CONTENT PROVIDED ON OR THROUGH THE PLATFORM.
Careway Health is not an employment service or employment agency, and Careway Health does not employ Advocates. In all cases, Advocates are independent contractors and not employees of Careway Health. That means Advocates are free to accept or reject any engagements with Clients ("Engagements"), perform services free from supervision or control of Careway Health, and provide their own tools and equipment. All contracts, agreements and arrangements for Engagements are between Clients and Advocates. As such, Careway Health does not withhold taxes including, without limitation, unemployment insurance, workers' compensation, employer's liability, social security or other payroll withholdings. You understand and agree that if Careway Health is found liable for any taxes, other than on Careway Health's income, you will immediately reimburse and pay to Careway Health an equivalent amount, including any interest or penalties thereon.
The Platform leverages a proprietary algorithm to connect Users for Engagements based on numerous factors including, without limitation, Client criteria and location, and Advocate experience, specialty and location. Notwithstanding the foregoing, Careway Health does not have control over any aspect of any Engagements including, without limitation, the legality, timing, quality, performance or non-performance thereof. Further, Careway Health does not supervise or control any aspect of any Engagements, and Clients are responsible for supervising and controlling the services performed by Advocates. As such, Careway Health makes no representations, warranties or covenants about any aspect of any Engagements or services performed.
Advocates are paid for Engagements solely through third-party payors. Advocates do not receive out-of-pocket payments from Clients through the Platform.
(A) Use the Platform solely for its intended, authorized purposes, interacting truthfully, respectfully, and professionally, and ensure all information provided in your profile or any Engagement posting is accurate, current, and free of personal or confidential details you do not intend others to access or view;
(B) Bear exclusive responsibility for all interactions you have with other Users, whether online or offline;
(C) Comply fully with all applicable laws, regulations, and rules, including without limitation those related to privacy, intellectual property, export control, taxation, and other relevant regulatory obligations, and strictly adhere to any notices provided by us concerning the Platform and our operation thereof; and
(D) Refrain from soliciting or encouraging Users to transact outside the Platform or engaging in transactions with Users off the Platform.
Create or maintain a user account for anyone other than yourself, or use another individual's account.
Attempt to disable, bypass, probe, scan, test, interfere with, or disrupt any security measures, vulnerabilities, components, servers, networks, or proper operation of the Platform, including sending unsolicited communications, forging TCP/IP packet headers or other identifiers, attempting unauthorized access, or transmitting computer viruses or harmful code.
Careway Health may suspend or remove you from the Platform at any time for any or no reason at all, and suspension or removal will be effective immediately upon delivery of such notice. If Careway Health suspends or removes you from the Platform, you may not be entitled to rejoin. In addition to suspension or removal, Careway Health reserves the right to take appropriate legal action including, without limitation, pursuing civil, criminal, and injunctive relief. Even after your suspension or removal, the Terms of Use will remain enforceable against you.
When accessing the Site or using the Service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, "Content") in violation of any third party's copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any Content you provide or transmit, or that is provided or transmitted using your User ID.
Careway Health has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the Site or with the Service. Careway Health has adopted a policy that provides for the immediate suspension and/or termination of any Site or Service user who is found to have infringed on the rights of Careway Health or of a third party, or otherwise violated any intellectual property laws or regulations.
To report copyright infringement, please provide the following information: (a) A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed (b) Identification of the copyrighted work claimed to have been infringed (c) Identification of the material that is claimed to be infringed (d) Contact information for the complaining party (e) A statement that you have a good faith belief that use of the material is not authorized (f) A statement that the information in the notification is accurate and that you are authorized to act on behalf of the owner
You may email any notifications to help@careway.health
CAREWAY HEALTH HEREBY DISCLAIMS ALL WARRANTIES. CAREWAY HEALTH IS MAKING THE SITE AVAILABLE "AS IS" WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE OR THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAREWAY HEALTH EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.
TO THE EXTENT PERMITTED BY LAW, CAREWAY HEALTH HEREBY EXPRESSLY DISCLAIMS, AND YOU HEREBY EXPRESSLY RELEASE CAREWAY HEALTH FROM, ANY AND ALL DISPUTES FOR DAMAGES, INJURIES, LOSSES AND LIABILITIES ASSOCIATED WITH THE FOLLOWING: (A) CAREWAY HEALTH'S NEGLIGENCE, GROSS NEGLIGENCE AND WILLFUL ACTIONS AND INACTIONS; (B) THAT USE OF THE PLATFORM WILL BE UNINTERRUPTED, SECURE, TIMELY OR ERROR-FREE; (C) THAT ANY SERVICES OBTAINED THROUGH THE PLATFORM WILL BE RELIABLE, ACCURATE, SAFE, TIMELY, ERROR-FREE OR COMPLETE; (D) THE INACCURACY, UNTIMELINESS OR INCOMPLETENESS OF ANY CONTENT INCLUDING, WITHOUT LIMITATION, ANY RELIANCE UPON SUCH CONTENT; (E) ANY MISSTATEMENTS OR MISREPRESENTATIONS; (F) THIRD-PARTY WEBSITES INCLUDING, WITHOUT LIMITATION, RELATED TO AVAILABILITY, TERMS OF USE, PRIVACY PRACTICES, INFORMATION, CONTENT, MATERIALS, ADVERTISING, CHARGES, PAYMENT, PRODUCTS AND/OR SERVICES; (G) THE CONDUCT OF ANY USER ONLINE OR OFFLINE INCLUDING, WITHOUT LIMITATION, DEFAMATION, HARASSMENT, STALKING, PHYSICAL INJURY, ABUSE OR VIOLENCE, AND DAMAGE TO OR DESTRUCTION OF PROPERTY; (G) THE CONDUCT OF THIRD PARTIES INCLUDING, WITHOUT LIMITATION, HACKERS OR OTHERS WHO ENGAGE IN THE UNAUTHORIZED ACCESS, USE OR MISAPPROPRIATION OF ANY CONTENT; AND (H) ANY CONTENT THAT MAY BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.
CARWAY HEALTH'S LIABILITY TO YOU IS LIMITED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CAREWAY HEALTH BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY OTHER MATERIALS OR SERVICES PROVIDED TO YOU BY CAREWAY HEALTH. NOTWITHSTANDING ANYTHING ANYWHERE TO THE CONTRARY INCLUDING, WITHOUT LIMITATION, IN THE TERMS OF USE, IF IT IS DETERMINED THAT CAREWAY HEALTH IS LIABLE TO YOU, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED FIVE-HUNDRED DOLLARS ($500).
Careway Health has no control over, and no liability for any third party websites or materials. Careway Health works with a number of partners and affiliates whose Internet sites may be linked with the Site. Because neither Careway Health nor the Site has control over the content and performance of these partner and affiliate sites, Careway Health makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites.
You agree to indemnify, defend, and hold harmless Careway Health , its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs arising from your access to or use of the Site, your violation of these Terms of Use, or your infringement of any intellectual property or other right of any person or entity.
These Terms of Use shall be construed in accordance with and governed by the laws of the State of Delaware . You hereby irrevocably consent to the exclusive jurisdiction of the courts in Delaware in all disputes arising out of or related to the use of the Site or Service.
YOU HEREBY IRREVOCABLY WAIVE YOUR RIGHT TO TRIAL BY JURY IN ANY DISPUTE. YOU FURTHER AGREE TO WAIVE ANY RIGHT TO RESOLVE ANY DISPUTE AS A REPRESENTATIVE OR MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION, EXCEPT WHERE SUCH WAIVER IS PROHIBITED BY LAW OR DEEMED BY A COURT OF LAW TO BE AGAINST PUBLIC POLICY. TO THE EXTENT YOU ARE PERMITTED BY LAW OR COURT OF LAW TO PROCEED WITH A CLASS OR REPRESENTATIVE ACTION, YOU AGREE THAT: (I) THE PREVAILING PARTY SHALL NOT BE ENTITLED TO RECOVER ATTORNEYS' FEES OR COSTS ASSOCIATED WITH PURSUING THE CLASS OR REPRESENTATIVE ACTION; AND (II) YOU WILL NOT SUBMIT A CLAIM OR OTHERWISE PARTICIPATE IN ANY RECOVERY SECURED THROUGH THE CLASS OR REPRESENTATIVE ACTION.
Failure by Careway Health to enforce any provision(s) of the Terms of Use will not be construed as a waiver of any provision or right. The Terms of Use constitute the entire agreement between you and Careway Health. If any provision of the Terms of Use is found to be unlawful, void, invalid or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the Terms of Use, and the remaining provisions shall be enforced to the fullest extent possible. The Terms of Use will take effect to the benefit of Careway Health, its successors and assigns.