Take the time to read these Terms of Use (the "Terms") before you use www.careway.health (the "Site"), or any of the software, applications, services or products offered in connection with it (the "Service") — whether you come to the Platform as a "Client" seeking services or as an "Advocate" performing them. Using the Site and taking part in it is how you confirm that you have read the Terms and undertake to be bound by them and to comply with them. Anyone unwilling to be bound should leave our sites without delay. Careway Health, Inc., in association with Careway Health Medical PA, its affiliates, and the professional medical corporations associated with it (including Careway Health Medical West PC) ("Careway Health", "us," "we," "our," or the "Company") may revise the Terms whenever it sees fit, and will publish notice of any revision on this site or elsewhere online. Carrying on with a site once notice of a revision has been published is how you confirm that the revision binds you as well. By using the Service you represent that you are eighteen or over and legally capable of entering into this agreement.
Your privacy matters to us, and how your personal information is handled is for you to control. Our current privacy policy is set out in full on our website at www.careway.health/privacy, and it forms part of this Agreement as though it were written out here.
Where an account is needed to use or reach the Site or Service, registration has to be completed with information that is both complete and accurate, and you will be asked to choose a user name and a password. Keeping that password confidential rests entirely with you. Using anyone else's account, user name or password is not permitted at any time. Tell Careway Health as soon as you learn of unauthorized use of your account, user name or password. Careway Health bears no liability for a loss you suffer because someone else used your password, whether or not you knew of it. Losses suffered by Careway Health, or by its affiliates, officers, directors, employees, consultants, agents and representatives, because someone else used your account or password may in turn fall to you.
By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content ("User Content") to the Site or Service, you are granting Careway Health, its affiliates, officers, directors, employees, consultants, agents, and representatives a license to use User Content in connection with the operation of the Internet business of Careway Health. This includes without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You will not be compensated for any User Content. You agree that Careway Health may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the Site or Service, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.
Careway Health may make certain software available to you from the Site. If you download software from the Site, the software, including all files and images contained in or generated by the software, and accompanying data (collectively, "Software") are deemed to be licensed to you by Careway Health , solely for your own use of the Site and Service as we intend them to be used. Careway Health does not transfer either the title or the intellectual property rights to the Software, and Careway Health retains full and complete title to the Software as well as all intellectual property rights therein. You may not sell, redistribute, or reproduce the Software, nor may you decompile, reverse-engineer, disassemble, or otherwise convert the Software to a human-perceivable form.
The Platform is a venue. Users find one another through it and arrange for services to be performed, each such arrangement being an "Engagement".
No joint venture, partnership, employment, franchise or agency relationship arises from using the Platform — neither between you and Careway Health, nor between Careway Health and any other User.
As for what appears on the Platform: anything made available there, whether by Careway Health, by Users or by third parties, is there for information. It is not medical or professional advice and is not meant as medical or professional advice, and it does not by itself create a provider-patient relationship. This paragraph concerns information published on the Platform. It does not limit or affect the care Careway Health's clinicians provide to you, or the provider-patient relationship created by your Consent to Treatment.
NEVER SET ASIDE PROFESSIONAL MEDICAL ADVICE, OR PUT OFF SEEKING MEDICAL TREATMENT, ON THE STRENGTH OF SOMETHING YOU HAVE READ ON OR REACHED THROUGH THE PLATFORM. Where a particular concern or situation calls for medical or professional advice, take it to a professional with suitable training and qualifications.
Careway Health gives no assurance as to the accuracy of information or content on or reachable through the Platform and takes no responsibility for it. That information and content may also change without notice. Nor does Careway Health endorse, or make any claim about, how effective, appropriate or suitable any particular test, practice, product, procedure, treatment, opinion, health care provider or other item appearing there may be.
Dealing with a Careway Health physician is not meant to take the place of your relationship with the clinicians who ordinarily treat you, or with your primary care physician.
RESPONSIBILITY AND LIABILITY FOR WHAT YOU OBTAIN THROUGH THE PLATFORM DO NOT REST WITH CAREWAY HEALTH. THAT HOLDS FOR ADVICE, FOR A COURSE OF TREATMENT AND FOR A DIAGNOSIS, AND EQUALLY FOR ANY OTHER THIRD-PARTY INFORMATION, SERVICE OR PRODUCT.
AS TO THE INFORMATION, MATERIALS AND CONTENT MADE AVAILABLE ON OR THROUGH THE PLATFORM: CAREWAY HEALTH EXPRESSLY DISCLAIMS EVERY DISPUTE ARISING OUT OF THEM OR CONNECTED WITH THEM IN ANY WAY, AND YOU EXPRESSLY RELEASE CAREWAY HEALTH FROM ALL OF IT.
Careway Health neither employs Advocates nor operates as an employment service or an employment agency. Advocates work as independent contractors in every case, and never as employees of Careway Health. In practice that means an Advocate:
(a) is free to take on or turn down any engagement with a Client ("Engagements");
(b) works free from supervision or control by Careway Health; and
(c) supplies their own tools and equipment.
Every contract, agreement and arrangement covering an Engagement is made between the Client and the Advocate.
It follows that Careway Health makes no payroll withholdings of any kind — unemployment insurance, workers' compensation, employer's liability and social security among them. If you use the Platform as an Advocate, and Careway Health is nevertheless found liable for a tax other than tax on its own income, you agree to repay that amount to Careway Health at once, along with any interest or penalty charged on it.
Careway Health has no control over any aspect of an Engagement: not its lawfulness, its timing or its quality, nor whether it is performed at all. Careway Health also does not direct the manner in which an Advocate performs an Engagement, except that clinical services are subject to the professional oversight of the Careway Health professional entity responsible for them.
Careway Health therefore gives no representation, warranty or covenant about any aspect of an Engagement, or about the services performed under it.
An Advocate's compensation for an Engagement comes through third-party payors.
(A) Use the Platform solely for its intended, authorized purposes, interacting truthfully, respectfully, and professionally, and ensure all information provided in your profile or any Engagement posting is accurate, current, and free of personal or confidential details you do not intend others to access or view;
(B) If you use the Platform as an Advocate, bear exclusive responsibility for all interactions you have with other Users, whether online or offline;
(C) Comply fully with all applicable laws, regulations, and rules, including without limitation those related to privacy, intellectual property, export control, taxation, and other relevant regulatory obligations, and strictly adhere to any notices provided by us concerning the Platform and our operation thereof; and
(D) If you use the Platform as an Advocate, refrain from soliciting or encouraging Users to transact outside the Platform or engaging in transactions with Users off the Platform.
Create or maintain a user account for anyone other than yourself, or use another individual's account.
Attempt to disable, bypass, probe, scan, test, interfere with, or disrupt any security measures, vulnerabilities, components, servers, networks, or proper operation of the Platform, including sending unsolicited communications, forging TCP/IP packet headers or other identifiers, attempting unauthorized access, or transmitting computer viruses or harmful code.
Careway Health may suspend your access to the Platform, or remove you from it, whenever it chooses and for any reason or for none. Either takes effect from the moment notice reaches you.
Anyone suspended or removed may have no right to rejoin, and the Terms of Use go on binding you afterwards in any event.
Suspension and removal are not the only courses open to Careway Health, which also reserves the right to take whatever legal action is appropriate — civil, criminal and injunctive relief included.
In reaching the Site or using the Service you undertake to keep within the law and to respect the intellectual property of others. Your use of the Service and the Site is at all times subject to the law governing the ownership of copyright and the use of intellectual property. You undertake not to upload, download, display, perform, transmit or otherwise distribute information or content (together, "Content") in breach of any third party's copyrights, trademarks or other intellectual property or proprietary rights. You undertake to keep to the law on copyright ownership and the use of intellectual property, and responsibility rests with you alone for any breach of the relevant law, and for any infringement of a third party's rights, caused by Content you supply or transmit or that is supplied or transmitted using your User ID.
Careway Health operates the procedures the law requires of it for handling allegations that copyright has been infringed on the Site or through the Service. Under the policy Careway Health has adopted, any user of the Site or Service found to have infringed rights belonging to Careway Health or to a third party, or otherwise to have breached intellectual property law or regulation, faces immediate suspension, termination, or both.
To report copyright infringement, please provide the following information: (a) A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed (b) Identification of the copyrighted work claimed to have been infringed (c) Identification of the material that is claimed to be infringed (d) Contact information for the complaining party (e) A statement that you have a good faith belief that use of the material is not authorized (f) A statement that the information in the notification is accurate and that you are authorized to act on behalf of the owner
You may email any notifications to help@careway.health
CAREWAY HEALTH DISCLAIMS EVERY WARRANTY. THE SITE IS MADE AVAILABLE BY CAREWAY HEALTH AS IT STANDS, WITH NO WARRANTY OF ANY KIND. THE RISK OF ANY DAMAGE OR LOSS FROM USING THE SITE OR THE SERVICE, OR FROM BEING UNABLE TO USE THEM, FALLS ON YOU. SO FAR AS THE LAW PERMITS, CAREWAY HEALTH EXPRESSLY DISCLAIMS EVERY WARRANTY CONCERNING THE SITE, EXPRESS OR IMPLIED, AND THAT INCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF NON-INFRINGEMENT.
SO FAR AS THE LAW PERMITS, CAREWAY HEALTH EXPRESSLY DISCLAIMS, AND YOU EXPRESSLY RELEASE CAREWAY HEALTH FROM, EVERY DISPUTE OVER DAMAGES, INJURIES, LOSSES AND LIABILITIES CONNECTED WITH ANY OF THE FOLLOWING:
(A) ANYTHING CAREWAY HEALTH DOES OR FAILS TO DO, WHETHER NEGLIGENTLY, GROSSLY NEGLIGENTLY OR WILLFULLY.
(B) ANY EXPECTATION AS TO HOW ACCESS TO THE PLATFORM WILL RUN — WITHOUT INTERRUPTION, ON TIME, SECURELY, OR WITHOUT ERROR.
(C) ANY EXPECTATION AS TO WHAT YOU OBTAIN THROUGH THE PLATFORM — THAT IT PROVES COMPLETE, DEPENDABLE, PUNCTUAL, SAFE, ACCURATE, OR WITHOUT ERROR.
(D) ANY MISSTATEMENT OR MISREPRESENTATION.
(E) CONTENT THAT PROVES INACCURATE, OUT OF DATE OR INCOMPLETE, TAKING IN WHATEVER FOLLOWS FROM RELYING ON IT.
(F) CONTENT MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR PUT TO USE BY OTHERS.
(G) THE CONDUCT OF ANY USER, WHETHER ONLINE OR OFFLINE, TAKING IN HARASSMENT AND STALKING, DEFAMATION, ABUSE OR VIOLENCE, PHYSICAL INJURY, AND DAMAGE TO PROPERTY OR ITS DESTRUCTION.
(H) THE CONDUCT OF THIRD PARTIES, HACKERS AND OTHERS WHO GAIN UNAUTHORIZED ACCESS TO, USE OR MISAPPROPRIATE CONTENT AMONG THEM.
(I) THIRD-PARTY WEBSITES, WHETHER AS TO THEIR AVAILABILITY, THEIR TERMS OF USE, THEIR PRIVACY PRACTICES, THEIR INFORMATION, CONTENT OR MATERIALS, THEIR ADVERTISING, OR THEIR CHARGES, PAYMENT, PRODUCTS AND SERVICES.
CAREWAY HEALTH'S LIABILITY TO YOU IS LIMITED, IN TWO WAYS.
FIRST, SO FAR AS THE LAW PERMITS, CAREWAY HEALTH WILL IN NO EVENT BE LIABLE FOR DAMAGES OF ANY KIND ARISING OUT OF OR CONNECTED WITH YOUR USE OF THE SITE, OR WITH ANY OTHER MATERIAL OR SERVICE CAREWAY HEALTH PROVIDES TO YOU. THAT COVERS SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS AND LOST DATA, AND APPLIES WHETHER OR NOT THOSE DAMAGES WERE FORESEEABLE.
SECOND, WHATEVER ELSE THESE TERMS OF USE OR ANY OTHER DOCUMENT MAY SAY, IF CAREWAY HEALTH IS HELD LIABLE TO YOU AT ALL, ITS TOTAL LIABILITY — IN CONTRACT, IN TORT, UNDER STRICT LIABILITY OR ON ANY OTHER BASIS — WILL NOT EXCEED FIVE HUNDRED DOLLARS ($500).
Careway Health has no control over, and no liability for any third party websites or materials. Careway Health works with a number of partners and affiliates whose Internet sites may be linked with the Site. Because neither Careway Health nor the Site has control over the content and performance of these partner and affiliate sites, Careway Health makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites.
You undertake to indemnify Careway Health, its affiliates, officers, directors, employees, consultants, agents and representatives, to defend them and to hold them harmless, against every third-party claim, loss, liability, damage and cost arising from your reaching or using the Site, from your breach of these Terms of Use, or from your infringement of any intellectual property or other right belonging to any person or entity.
Delaware law governs these Terms of Use and applies to their construction. You irrevocably accept that the courts of Delaware have exclusive jurisdiction over every dispute arising out of or relating to use of the Site or the Service.
YOU IRREVOCABLY GIVE UP ANY RIGHT TO HAVE A DISPUTE TRIED BEFORE A JURY.
YOU ALSO GIVE UP ANY RIGHT TO PURSUE A DISPUTE AS A MEMBER OR REPRESENTATIVE OF A CLASS, OR IN ANY OTHER REPRESENTATIVE CAPACITY. THAT SECOND WAIVER DOES NOT APPLY WHERE THE LAW FORBIDS IT, OR WHERE A COURT OF LAW HOLDS IT CONTRARY TO PUBLIC POLICY.
WHERE THE LAW OR A COURT OF LAW DOES PERMIT A CLASS OR REPRESENTATIVE ACTION TO PROCEED, YOU AGREE THAT:
(i) WHICHEVER PARTY PREVAILS WILL NOT RECOVER THE ATTORNEYS' FEES OR COSTS OF PURSUING IT; AND
(ii) YOU WILL NEITHER SUBMIT A CLAIM IN IT NOR TAKE ANY SHARE OF WHAT IT RECOVERS.
If Careway Health does not enforce a provision of the Terms of Use on some occasion, that is not to be read as a waiver of the provision, or of any right under it.
The Terms of Use are the whole of the agreement between you and Careway Health, and they operate for the benefit of Careway Health and of its successors and assigns.
Should any provision be found unlawful, void, invalid or unenforceable, it is still to be given effect so far as applicable law permits. Whatever part cannot be given effect is treated as severed from the Terms of Use, and everything remaining continues to be enforced as fully as possible.
Careway Health, Inc., in association with Careway Health Medical PA, its affiliates, and the professional medical corporations associated with it (including Careway Health Medical West PC) ("Careway Health", "us," "we," "our," or the "Company") is committed to respecting the privacy rights of its customers, visitors, and other users of the Careway Health Website (the "Sites"). We created this Privacy Policy (this "Policy") to give you confidence as you visit and use the Sites, and to demonstrate our commitment to fair information practices and the protection of privacy. This Policy is only applicable to all information collected through our Careway Health websites and application sites and/or any related services, sales, marketing or events-related websites (we refer to them collectively in this privacy policy as the "Sites"), and not to any other websites that you may be able to access from the Site, each of which may have data collection and use practices and policies that differ materially from this Policy.
In operating the Site, we may include registration, online surveys, and other online forms that ask users to provide their names, e-mail addresses, contact information, passwords and security data, and payment information, as well as the following categories of information:
Our servers and the Site pick up and record technical information without being asked: the domain names and IP addresses of visitors, the characteristics of their browsers and devices, and other technical detail about how you interact with the Site, taking in when and how you use it, which pages and content you look at, and what you do there. We put this mainly to keeping our services secure and running, to diagnosing faults, and to our own internal analytics and product improvement.
We and our service providers may use cookies, pixels, and similar tracking technologies (together, "Tracking Technologies") to collect and store information about your visit and your interaction with the Site, including pages viewed and actions you take, and other technical and behavioral information. Tracking Technologies operate on our public pages. On pages you reach as a logged-in user of our health services, we permit them only where the provider has signed a Business Associate Agreement with us, and any information they collect there is treated as protected health information under our HIPAA obligations.
A limited amount of data reaches us from outside the Site — from publicly available records, from partners we market with jointly, and from other third parties. What arrives that way includes: social media profile information; marketing leads; and search results and links, paid listings such as sponsored links among them.
Your personal information will not go to any third party without your consent, save where it must in order to provide you with the services we offer or to satisfy the law. We may use your personal information to:
If you give your permission during the account registration process, we may share your contact information with our business partners or other companies so that they may send you promotional materials. This does not include the mobile phone number you provide for text messaging or your SMS opt-in and consent data, which we do not share with third parties or affiliates for marketing or promotional purposes.
Text Messaging (SMS): When you provide a mobile phone number and consent to receive text messages from Careway (for example, for scheduling, appointment reminders, care coordination, or billing), we use that number to operate our text-messaging program. We will not share the mobile phone number you provide for text messaging, or your SMS opt-in and consent data, with third parties or affiliates for marketing or promotional purposes. You may opt out at any time by replying STOP to any text message, or reply HELP for help. Message frequency varies; message and data rates may apply.
Where possible, we may use de-identified or aggregated information — such as traffic statistics that cannot reasonably be linked back to you — to analyze how the Site is used, diagnose problems, and improve our services. Information collected automatically during your visit, however, may be linked to your account or otherwise identify you, and is handled in accordance with the rest of this Policy and, where applicable, our HIPAA obligations.
We may use cookies to:
Promotions or advertisements displayed on our public pages may contain cookies. Outside advertisers do not operate on pages you reach as a logged-in user of our health services.
We may disclose personal information that you provide via this Site to the following third parties:
We may share information with service providers who help us operate the Site and provide our services, including for hosting, cloud storage, security, communications, and analytics. Where any such service provider receives information that could constitute protected health information, we engage them under a Business Associate Agreement as required by HIPAA.
Advertising and analytics technologies operate only on our public pages. We do not permit advertising vendors, or any other vendor that has not signed a Business Associate Agreement with us, to place tracking technologies on, or receive information from, pages you access as a logged-in user of our health services.
We may disclose your personal information for any other purpose with your consent.
We may also disclose personal information that you provide via this Site in the event of:
You may request that we remove all information about you from our database by contacting us in accordance with this Policy.
Measures are in place on the Site to guard the information we obtain from you against loss, misuse and alteration. We give no assurance, however, that we can prevent any such loss, misuse or alteration, or any liability to you or to a third party arising out of it.
We keep each category of information for as long as we need it for the purposes described in this Policy, and no longer. In working out how long that is, we consider what the information was collected for, whether we still need it for that purpose, and any period for which the law requires or permits us to keep it — for tax, accounting or other legal reasons, for example. Protected health information is retained in accordance with our Notice of Privacy Practices and with applicable law. When we no longer need information we delete it, or strip out whatever identifies you. Where neither is possible because the information sits in a backup archive, we store it securely and put it beyond further use until deletion becomes possible.
We are a general audience site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children's privacy online. If we learn or have reason to suspect that a Site user is under age 13, we will promptly delete any personal information in that user's account.
What follows in this California Residents section adds to the Privacy Policy set out above and, save where it says otherwise, applies to California residents alone.
Under California law, we are obligated to provide transparency regarding the types of personal information we collect about California residents (as defined under the California Consumer Privacy Act, or "CCPA"). This includes disclosing the categories of personal information collected, the sources from which such information is obtained, the business or commercial purposes for collecting the information (as defined under applicable law), and the categories of third parties with whom this information may be shared.
The categories of personal information we collect about California residents are these: identifiers, such as your name, email address, postal address, telephone number, IP address and account username; the categories described in the California Customer Records statute, such as your name, address, telephone number and payment information; commercial information, such as records of the services you have obtained from us and your payment details; internet and network activity, such as which pages you view and how you interact with the Site; geolocation data derived from your IP address; and account access credentials, which the CCPA treats as sensitive personal information.
We obtain this information from you, from your use of the Site, from our service providers, and from the public and third-party sources described earlier in this Policy. Each of these categories is disclosed for a business purpose to our vendors and service providers. We use and disclose sensitive personal information only for the purposes the CCPA permits, or with your consent.
Information that is protected health information under HIPAA, or medical information under the Confidentiality of Medical Information Act, falls outside this section. It is governed by our Notice of Privacy Practices.
We, along with our service providers, may collect the categories of information listed below for various business or commercial purposes, as defined under applicable law. These purposes may include:
If you are a resident of California, you may be entitled to specific rights under state law. These rights may include the ability to request that we:
You may be entitled to request details regarding any financial incentives we may offer to you, if applicable. Additionally, you have the right to be free from discrimination, as outlined under applicable law, for exercising any of your legal rights.
To exercise any of these rights, you can submit a request using the Data Request Form found in our Privacy Center or by emailing us at help@careway.health. We will need to verify your identity before processing your request. You may also appoint an authorized agent to act on your behalf. In that case, you must provide written permission or a signed power of attorney authorizing the agent to submit the request. Even if you appoint an agent, we will still require you to verify your identity directly with us.
Some types of information may be excluded from these requests under applicable law. For instance, certain data is necessary for us to deliver the Service to you. If you request that this information be deleted, it may impact your ability to access or use the Service.
The California Consumer Privacy Act (CCPA) imposes specific requirements on businesses that "sell" personal information. According to how "sell" is defined under the CCPA and current regulatory guidance, we do not consider our practices to involve the sale of personal information, and we have not engaged in such practices within the past twelve months.
Interactive areas such as message boards and chat rooms may form part of the Site. Bear in mind that anything disclosed in those areas becomes public, so think carefully before putting personal information there.
Links to other websites may appear on the Site. Should you follow them, the privacy practices and the content of those websites are not our responsibility, and it falls to you to read their privacy policies and satisfy yourself that you understand and accept them.
If you have any questions about this Policy, our practices related to this Site, or if you would like to have us remove your information from our database, you may email us at help@careway.health or mail to:
Careway Health, Inc.
1111B S Governors Ave STE 29716
Dover, DE 19904
We may add to this Policy, change it, update it or modify it at any time, and may do so simply by posting the change on the Site without notifying you in any other way. A change takes effect as soon as it is posted. This Policy took effect on June 9, 2025. Reviewing this Policy from time to time, so as to satisfy yourself that you still agree with all of its terms, is your responsibility.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Careway Health Medical PA, its affiliates, and the professional medical corporations associated with it (including Careway Health Medical West PC) ("Careway Health", "us," "we," "our," or the "Company") and its employees are dedicated to maintaining the privacy of your personal health information ("PHI"), as required by applicable federal and state laws. These laws require us to provide you with this Notice of Privacy Practices, and to inform you of your rights and our obligations concerning Protected Health Information, or PHI, which is information that identifies you and that relates to your physical or mental health condition. We are required to follow the privacy practices described below while this Notice is in effect.
We may disclose your PHI for the following reasons.
Keeping your care joined up is the point of this category: everyone taking part in it needs to hold the information about you that lets them meet your health care needs.
Within your care team, your PHI may be disclosed to any physician or other health care provider who is providing or coordinating your treatment — the physicians, nurses, pharmacists, technicians and other personnel involved in administering your care.
Beyond it, your PHI may go to organizations outside our practice — a hospital, a pharmacy other than ours, another health care facility or an agency — where doing so helps you obtain the health care services, medications, equipment or supplies you need.
Billing and collecting for the services we provide to you, and other activities connected with payment for them, may require us to use or disclose your PHI.
Two examples. We might approach your insurer, your pharmacy benefit manager or another health care payor to establish whether a product or service you need will be paid for and what your co-payment comes to. And a bill for what we provide goes either to you or to a third-party payor; that bill, or the paperwork accompanying it, may carry information identifying you together with detail of the services you received or the medications you take.
Other health care providers, and other HIPAA covered entities, may likewise receive your PHI where they need it for payment activities of their own.
"Health care operations" means our quality assessment work, our review of the competence or qualifications of health care professionals, our evaluation of provider performance, and our other business operations. Your PHI may be disclosed in connection with any of them.
So, for instance, we might use your PHI to evaluate how the health care services you received were performed; or pass it to accountants, attorneys, consultants and others, so as to be sure we comply with the laws that govern us; or, where another HIPAA covered entity has provided services to you, disclose it to that entity so it can improve the quality and effectiveness of the care it delivers.
Separately, we may use your PHI to produce de-identified data. That means stripping out the details that point to you, leaving information which no longer identifies you at all.
A Business Associate is an outside firm we contract with to perform services on our behalf, and which may need access to your PHI in order to perform them. Billing, copying and consulting services are typical examples.
Contract and law alike oblige every Business Associate to protect your PHI, and to use or disclose it only so far as the work it does for us requires.
Your PHI may be disclosed where you need emergency treatment, or where you are unable to communicate with us.
Your PHI may be disclosed to a family member, a friend, or anyone else you identify as taking part in your care or in payment for your care, unless you object. PHI may also be disclosed to your "personal representative": where the law gives someone authority to make health care decisions on your behalf, we will ordinarily treat that person as your personal representative and deal with them over your PHI as we would deal with you.
We may disclose your PHI for law enforcement purposes and as required by federal, state, or local law. For example, the law may require us to report instances of abuse, neglect or domestic violence; to report certain injuries such as gunshot wounds; or to disclose PHI to assist law enforcement in locating a suspect, fugitive, material witness or missing person. We will inform you or your representative if we disclose your PHI because we believe you are a victim of abuse, neglect or domestic violence, unless we determine that informing you or your representative would place you at risk. In addition, we must provide PHI to comply with an order in a legal or administrative proceeding. Finally, we may be required to provide PHI in response to a subpoena discovery request or other lawful process, but only if efforts have been made, by us or the requesting party, to contact you about the request or to obtain an order to protect the requested PHI.
Your PHI may be disclosed where we consider that necessary in order to avert a serious threat to your health and safety, or to that of the public.
Your PHI may be disclosed to public health authorities and to others charged with preventing or controlling disease, injury or disability, or with gathering public health data — the FDA among them. In some circumstances we may also report work-related illness and injury to employers, for reasons of workplace safety.
We may disclose your PHI to a health oversight agency for activities authorized by law. These activities include audits; civil, administrative or criminal investigations or proceedings; inspections; licensure or disciplinary actions; or other activities necessary for oversight of the health care system, government programs and compliance with civil rights laws.
Your PHI may be disclosed for certain research purposes, but only where protections and protocols are in place to keep it private.
Your PHI may be released to coroners and medical examiners so that they can discharge their duties — identifying someone who has died, or establishing a cause of death, for example. PHI may likewise be disclosed to funeral directors, so far as applicable law allows, to enable them to discharge theirs.
So far as applicable law allows, your PHI may be disclosed for the purpose of tissue donation and transplant — to organ procurement organizations, and to other bodies engaged in procuring, banking or transplanting organs.
Your PHI may be used or disclosed to tell a family member, your personal representative or another person responsible for your care where you are and how you are in general terms, or to help someone else tell them.
Your PHI may be used and disclosed to organizations engaged in disaster relief, for the purposes of that relief.
Should you be, or become, an inmate of a correctional institution, PHI needed for your health, or for the health and safety of others, may be disclosed to that institution or to its agents.
Your PHI may be disclosed in order to comply with the law on workers' compensation and on similar programs.
If you are serving in the military or are a veteran, your PHI may be disclosed as military command authorities require. We may also be obliged to disclose PHI to authorized federal officials carrying on intelligence work or other national security activities.
Not Otherwise Permitted. In any other situation not described in Section A above, we may not disclose your PHI without your written authorization.
Marketing and Sale of PHI. We must receive your written authorization for any disclosure of PHI for marketing purposes or for any disclosure which is a sale of PHI.
You have the right to receive a paper copy of this Notice upon request.
You have the right to inspect and copy your PHI for as long as we maintain your medical record. You must make a written request for access to the Compliance Officer at the email address listed at the end of this Notice. We may charge you a reasonable fee for the processing of your request and the copying of your medical record pursuant to state law. In certain circumstances we may deny your request to access your PHI, and you may request that we reconsider our denial. Depending on the reason for the denial, another licensed health care professional chosen by us may review your request and the denial
Some records, including recordings of telephone encounters, are retained for a limited period by third party vendors and may not be available after a ninety (90) day period.
You may ask us to restrict how your PHI is used or disclosed for treatment, payment or health care operations, save in an emergency. You may also ask us to restrict what we disclose to a family member or friend who is taking part in your care or in payment for your care. We are not, however, obliged in law to agree to a restriction.
You have the right to restrict the disclosure of your PHI to a health plan if the PHI pertains to health care services for which you paid in full directly to us.
You have the right to request that we amend your PHI if you believe it is incorrect or incomplete, for as long as we maintain your medical record. We may deny your request to amend if (a) we did not create the PHI, (b) is not information that we maintain, (c) is not information that you are permitted to inspect or copy, or (d) we determine that the PHI is accurate and complete.
You may ask for an accounting of the disclosures of PHI we have made — other than those made for treatment, payment or health care operations — during the six years before the date of your request. The request must be made in writing to the Compliance Officer, at the e-mail address given at the end of this Notice, and must specify the period the accounting is to cover.
You may ask us to communicate with you about your PHI by a particular means, or at a particular place — at a second residence or a post office box, for instance, or by e-mail or another electronic route.
One warning if you choose e-mail or a similar channel. Those channels are not secure, and PHI carried in an e-mail we send you is not encrypted. There is accordingly a risk that it could be intercepted and read by, or disclosed to, third parties with no authority to see it.
To make a request of this kind, write to the Compliance Officer at the e-mail address given at the end of this Notice, saying how and where we may contact you.
Should there be a breach of your unsecured PHI, you have the right to be told of it, and we will notify you as applicable law requires.
Our practices and this Notice may both change; we reserve the right to alter either. A new Notice, once issued, governs all the PHI we maintain — including PHI that came to us before it took effect.
The Notice currently in force is posted on our website, and a copy of any revised Notice goes to anyone who asks for one.
We will ask you to sign an acknowledgment that you received this Notice.
If you would like more information about our privacy practices or have questions or concerns, you may contact us via email help@careway.health or by calling us at (413) 438-2273. If you consider that your privacy rights have been infringed, you may complain to us or to the Secretary of Health and Human Services, and you will not be retaliated against for doing so.
This notice is effective as of June 9, 2025.
QUESTIONS?
