For Providers
Careway pairs Medicare patients with a personal healthcare advocate who handles the non-clinical side of their care (scheduling, referrals, insurance, and coordination) under the supervision of a Careway physician. You remain their doctor; we handle the follow-through between your visits.
What we do
Careway advocates are experienced healthcare professionals: nurses, social workers, and health educators. Each patient works with one dedicated advocate who:
Makes sure screenings, specialist follow-ups, and the steps in your care plan actually get completed instead of abandoned between visits.
Works the social factors that derail care plans: transportation to visits, meal programs, housing resources, and financial benefits like the Medicare Savings Program.
Follows up after ED visits and discharges, helps remove fall hazards at home, and flags medication concerns to the right clinician before they become emergencies.
Books appointments, arranges rides, confirms the patient shows up, and helps them arrive prepared with the right questions.
Works denials, appeals, and prior authorizations, and handles the weeks of follow-up it takes to get a walker or wheelchair approved and delivered.
Shares the physician-approved care plan with the patient's providers, escalates concerns to the right clinician, and keeps family informed.
Patient impact
Most of our patients have had a recent ED visit or hospitalization, take eight or more medications, or live alone without caregiver support. The work above is what keeps them stable, at home, and out of the hospital.
68%
of identified care gaps resolved
14/20
care gaps closed per patient
2×
weekly touchpoints per patient
Data aggregated from real Careway patients.
What we are
What we aren't
How it works
A Careway physician meets the patient by phone or video to understand their needs: clinical context, daily-life barriers, and where care keeps stalling.
The patient is paired with a dedicated advocate, matched on state, language, condition, and expertise. That advocate becomes their consistent point of contact.
The physician-approved care plan is shared with the patient's providers, including you, and the advocate coordinates with your office as needs come up.
Why refer
The ones juggling four specialists who don't talk to each other. The ones who miss visits because they can't get a ride. The ones who leave with a referral and come back six months later with nothing done. A Careway advocate takes on exactly that work, and your office gets fewer chase-down calls, fewer no-shows, and a patient who shows up prepared.
Patients managing several specialists, medications, and care plans at once.
Patients who need close follow-through so the next trip to the hospital never happens.
Referrals that never get booked, and wheelchairs or walkers stuck in insurance paperwork.
Patients who live alone, can't get a ride, struggle with food or housing, or have caregivers stretched thin.
If we faxed you
It means a patient of yours is enrolled with Careway. Our faxes are usually one of two things:
The plan their advocate is working from, reviewed and approved by the supervising Careway physician, so you have visibility into what we're doing between your visits. Nothing in it changes the care you provide, and nothing is expected of you. If anything should change based on your care of the patient, we'd genuinely like to hear it.
Advocates also coordinate care directly with your office: a referral request, a records request, or paperwork for mobility equipment like a walker or wheelchair. We prepare everything we can in advance so what reaches your desk takes minutes, not phone tag.
The advocate's direct contact details are on the cover note. You can also reach us anytime at 413-GET-CARE or hello@careway.health.
Common questions
Something we didn't cover? Call 413-GET-CARE or email hello@careway.health.
Careway is covered by Medicare, and most patients pay little to nothing out of pocket. Some plans have small coinsurance, so we check for any costs with the patient before they enroll, so there are no surprises. Your practice is never billed anything.
No. There are no contracts, no integrations, and nothing for your office to administer. A referral is just the patient's name and contact information, sent through our HIPAA-compliant referral form, by fax, or over the phone.
Patients on Medicare, including Medicare Advantage. The strongest fits are the patients managing multiple chronic conditions, recently discharged, or facing barriers like transportation and equipment approvals. If you're not sure whether someone qualifies, refer them anyway; we verify eligibility and follow up with the patient directly.
Every fax we send includes the advocate's direct contact details on the cover note, and they respond quickly; they know your time is short. For anything else, 413-GET-CARE and hello@careway.health both reach us.
No — it complements it. Careway takes on the between-visit work that rarely fits inside the clinic: equipment paperwork, transportation, community resources, insurance appeals, and week-over-week follow-through. The clinical services your practice provides stay exactly as they are.
Send us their name and contact information — we'll reach out, check their Medicare eligibility, and take it from there. We'll keep you in the loop.
Questions first? Call 413-438-2273 or email hello@careway.health — we're happy to talk through how it works.
