For every healthcare journey
Start with what feels closest to your situation: a condition you are living with, an everyday need that has become a problem, or one specific thing you need handled.
Living with a condition
12 programsDementia & memory care
A dementia patient advocate is a trained professional who helps a family manage everything around a memory diagnosis …
Cancer
A cancer patient advocate is a trained professional who carries the logistics of treatment: appointments across several practices, …
Heart failure
A heart failure patient advocate is a trained professional who helps a patient keep up with the daily …
COPD & lung disease
A COPD patient advocate is a trained professional who helps with the parts of chronic lung disease that …
Diabetes
A diabetes patient advocate is a trained professional who keeps the routine parts of diabetes care from slipping: …
Kidney disease & dialysis
A kidney disease patient advocate is a trained professional who handles what sits around dialysis and advanced kidney …
Stroke recovery
A stroke recovery patient advocate is a trained professional who helps a family through the months after a …
Blood pressure & heart disease
A blood pressure and heart disease patient advocate is a trained professional who helps the routine hold between …
Chronic pain & arthritis
A chronic pain patient advocate is a trained professional who helps a person living with persistent pain get …
Neuropathy
A neuropathy patient advocate is a trained professional who helps with the practical consequences of nerve damage: getting …
Depression & mental health
A mental health patient advocate is a trained professional who handles the obstacles between a person and care: …
Serious illness & end-of-life
A serious illness patient advocate is a trained professional who helps a family understand what is actually being …
Everyday needs
9 programsHospital discharge
A hospital discharge advocate is a trained professional who makes sure the plan written on discharge day actually …
Medical bills & coverage
A benefits and billing advocate is a trained professional who reads the paperwork with you and does something …
Falls & home safety
A fall prevention advocate is a trained professional who turns fall risk into a short list of things …
Food & nutrition help
A food security advocate is a trained professional who makes food reachable, which is a medical problem more …
Utility & housing help
A housing and utilities advocate is a trained professional who treats the home as medical infrastructure, because it …
Getting to appointments
A transportation advocate is a trained professional who builds a standing ride arrangement instead of scrambling appointment by …
Medical equipment
A medical equipment advocate is a trained professional who moves one item one stage forward at a time: …
Vision & hearing
A vision and hearing advocate is a trained professional who works around the coverage gaps in sensory care. …
Caregiver support
A caregiver support advocate is a trained professional who works on two people at once. Isolation carries real …
Common requests
9 guidesAppeal a denial
A denial letter is an opening position, not a verdict. Medicare and Medicare plans both have a formal …
Understand a bill
A medical bill and an insurance notice are two different documents, and the bill is the one more …
Find a specialist
Finding a specialist is three separate problems: the right kind of specialist, one your coverage works with, and …
Prepare for a visit
Most appointments are short, and the questions that matter tend to surface in the parking lot afterward. A …
Coordinate doctors
When several specialists treat the same person, no one office holds the whole picture, and the patient ends …
Prior authorization
Prior authorization is a plan's requirement that a service be approved before it is provided, and most delays …
Lower drug costs
Cutting pills in half to make a prescription last is a coverage problem, not a willpower problem. A …
Hospital discharge
The first two weeks after a hospital stay are the highest-risk stretch in the whole of care, and …
Medicaid & benefit applications
Billions of dollars in help goes unclaimed every year because the applications are confusing, the document lists are …
Nothing matches that search. Call 413-GET-CARE and ask; if we can help, we will say so plainly.
Not sure which one fits?
Most people are dealing with more than one of these at once. Start anywhere, and your advocate works on what actually matters to you.
Covered by Medicare. If you have a supplemental policy (Medigap) or Medicaid, your standard coinsurance may be fully covered.