For every healthcare journey
Start with what feels closest to your situation: a condition you are living with, an everyday need that has become a problem, or one specific thing you need handled.
Living with a condition
14 programsDementia & memory care
A patient advocate is a trained professional who helps a family manage everything around a memory diagnosis that …
Cancer
A patient advocate is a trained professional who carries the logistics of cancer treatment: appointments across several practices, …
Heart failure
A patient advocate is a trained professional who helps a patient keep up with the daily routine that …
COPD & lung disease
A patient advocate is a trained professional who helps with the parts of chronic lung disease that happen …
Diabetes
A patient advocate is a trained professional who keeps the routine parts of diabetes care from slipping: eating …
Kidney disease & dialysis
A patient advocate is a trained professional who handles what sits around dialysis and advanced kidney care: getting …
Stroke recovery
A patient advocate is a trained professional who helps a family through the months after a stroke: keeping …
Frailty & fall risk
A patient advocate is a trained professional who treats a fall — or a fear of falling — …
Blood pressure
A patient advocate is a trained professional who helps the blood pressure routine hold between appointments: taking readings …
Heart disease
A patient advocate is a trained professional who helps with everything around cardiac care that is not the …
Chronic pain & arthritis
A patient advocate is a trained professional who helps a person living with persistent pain get to the …
Neuropathy
A patient advocate is a trained professional who helps with the practical consequences of nerve damage: getting the …
Depression & mental health
A patient advocate is a trained professional who handles the obstacles between a person and mental health care: …
Serious illness & end-of-life
A patient advocate is a trained professional who helps a family through serious illness: understanding what is actually …
Everyday needs
9 programsHospital discharge
A patient advocate is a trained professional who makes sure the plan written on discharge day actually happens. …
Medical bills & coverage
A patient advocate is a trained professional who reads the medical paperwork with you and does something about …
Falls & home safety
A patient advocate is a trained professional who turns fall risk into a short list of things that …
Food & nutrition help
A patient advocate is a trained professional who makes food reachable, which is a medical problem more often …
Utility & housing help
A patient advocate is a trained professional who treats the home as medical infrastructure, because it is. Electricity …
Getting to appointments
A patient advocate is a trained professional who builds a standing ride arrangement instead of scrambling appointment by …
Medical equipment
A patient advocate is a trained professional who moves one equipment request one stage forward at a time: …
Vision & hearing
A patient advocate is a trained professional who works around the coverage gaps in vision and hearing care. …
Caregiver support
A patient advocate is a trained professional who works on two people at once. Isolation carries real health …
Common requests
9 guidesAppeal a denial
A denial letter is an opening position, not a verdict. Medicare and Medicare plans both have a formal …
Understand a bill
A medical bill and an insurance notice are two different documents, and the bill is the one more …
Find a specialist
Finding a specialist is three separate problems: the right kind of specialist, one your coverage works with, and …
Prepare for a visit
Most appointments are short, and the questions that matter tend to surface in the parking lot afterward. A …
Coordinate doctors
When several specialists treat the same person, no one office holds the whole picture, and the patient ends …
Prior authorization
Prior authorization is a plan's requirement that a service be approved before it is provided, and most delays …
Lower drug costs
Cutting pills in half to make a prescription last is a coverage problem, not a willpower problem. A …
Hospital discharge
The first two weeks after a hospital stay are the highest-risk stretch in the whole of care, and …
Medicaid & benefit applications
Billions of dollars in help goes unclaimed every year because the applications are confusing, the document lists are …
Nothing matches that search. Call 413-GET-CARE and ask; if we can help, we will say so plainly.
Not sure which one fits?
Most people are dealing with more than one of these at once. Start anywhere, and your advocate works on what actually matters to you.
Covered by Medicare. If you have a supplemental policy (Medigap) or Medicaid, your standard coinsurance may be fully covered.