Jacksonville Patient Advocates
A Jacksonville patient advocate is a trained professional who handles the coordination, paperwork, and phone calls around your care, covered by Medicare. Careway works with patients across Jacksonville and Duval County by phone and video.
Advocates work with you by phone and video. There is no office to travel to.
What makes care here hard to manage
A geographically enormous city
Jacksonville covers a very large area, so a specialist across town can be a long drive. For patients who no longer drive, that distance decides whether care happens.
- Arranges transportation and paratransit for appointments
- Uses telehealth where a visit does not require being in the room
- Groups appointments to reduce trips
Storm season planning
For patients on oxygen, dialysis, or refrigerated medication, a hurricane is a medical event. The useful preparation happens before a storm is named.
- Helps register for county special-needs programs where they exist
- Makes sure medication and equipment plans account for power outages
- Confirms dialysis and infusion patients know their center's emergency plan
Where Jacksonville patients get care
- Baptist Health
- UF Health Jacksonville
- Mayo Clinic Florida
- Ascension St. Vincent's
Questions from Jacksonville
Yes. Medicare's care management programs are Medicare-covered services available to eligible patients here. If you have a supplemental insurance policy (Medigap) or Medicaid, your standard coinsurance may be fully covered.
Not necessarily. Your advocate works with you by phone and video and knows the coverage rules, programs, and health systems in your state. There is no office to travel to, and no appointment you have to drive across town for.
Other cities in Florida
Talk to someone who can take this on
Checking whether you qualify takes a couple of minutes. If we are not the right fit, we will tell you plainly.
Covered by Medicare. If you have a supplemental policy (Medigap) or Medicaid, your standard coinsurance may be fully covered.