Cleveland Patient Advocates
A Cleveland patient advocate is a trained professional who handles the coordination, paperwork, and phone calls around your care, covered by Medicare. Careway works with patients across Cleveland and Cuyahoga County by phone and video.
Advocates work with you by phone and video. There is no office to travel to.
What makes care here hard to manage
Among the best hospitals anywhere, and a maze to navigate
Cleveland has some of the most respected medicine in the country. Large academic systems also mean many subspecialty clinics, each scheduling independently, and a patient holding it all together alone.
- Keeps one calendar across subspecialty clinics
- Prepares written questions before visits and notes afterward
- Makes sure each specialist knows what the others have done
Local help in Cuyahoga County
Transportation, meals, and in-home services run through county and regional aging agencies rather than the hospitals, so they seldom come up in a visit.
- Connects families to the regional Area Agency on Aging
- Finds ride programs for recurring treatment schedules
- Finds home-heating assistance before winter
Where Cleveland patients get care
- Cleveland Clinic
- University Hospitals Cleveland Medical Center
- MetroHealth
Questions from Cleveland
Yes. Medicare's care management programs are Medicare-covered services available to eligible patients here. If you have a supplemental insurance policy (Medigap) or Medicaid, your standard coinsurance may be fully covered.
Not necessarily. Your advocate works with you by phone and video and knows the coverage rules, programs, and health systems in your state. There is no office to travel to, and no appointment you have to drive across town for.
Other cities in Ohio
Talk to someone who can take this on
Checking whether you qualify takes a couple of minutes. If we are not the right fit, we will tell you plainly.
Covered by Medicare. If you have a supplemental policy (Medigap) or Medicaid, your standard coinsurance may be fully covered.